General main focus of application of bestinformed Basis

- Proactive Service Desk communication - Incident Management
- Alert and evacuation in the case of hazard
- Highly prioritized messages from specialty departments

Examples:

1.) Complete system failure

When a complete failure of primary systems occurs, all employees of the company are to be notified immediately in order to relieve telephone systems and to optimize the task management of the employees.

Distribute the information in just a few moments with the help of the Infoband. For further information, you can add hyperlinks to websites, word documents etc. If the complete system failure can't be repaired within a day, you can consider sending the staff home in order to save resources. If the complete system failure has been repaired, you can easily inform the staff of the restored availability.

The advantage: The ticker is displayed immediately! You don't have to take a waiting period into account before messages are read. Since the Infoband is also visible on the logon-screen, complete system failures of the domain can be announced effectively.

2.) Proactive IT-information

Not only quality-management frameworks, such as ITIL or ISO 20000, require tansparent and efficient information of the users. An optimal user-communication is essential, especially if a small crew has to service a large number of users. With bestinformed, you can inform as fast as possible in cases of:

- Incidents
- Fault clearance
- Changes
- Rollout
  etc.

3.) Emergency communication in case of alert and evacuation

Cordaware bestinformed^® offers the fastest method for sending a message  to as many PCs as desired in the case of an alert.

Depending on network and hardware configuration, 1000 - 3000 notifications per second are sent. According to needs, the messages can be sent as ticker or as Popup combined with an acoustic signal.

4.) Lock screen

If necessary in case of alert, all screens can be locked companywide with a mouse-click. Thus, alerting and evacuation measures are very effectively supported and unauthorized PC access is prevented in such situations.

All desktops can be locked within seconds!

5.) Notifying specific employees

Changes in process management require that specific employees are notified. However, these employees are not always at their desk because they are working on different computers. Generally, the email client is installed only on the personal workstation, a factor which complicates the immediate information transfer. The Infoband message can "follow" the employee. In other words, no matter where the employee has logged on (provided he has used his own name), the message is delivered to him promptly and is immediately visible.

6.) Spread important content within seconds

Important information on an upcoming softwareupdate is provided with a PDF document, which must be distributed as quick as possible. The document is distributed by linking to it in the ticker.

Content can be insert with a view clicks

7.) Notifying visually impaired employees

Today, spoken messages can easily be saved as sound-files. Send an Info and play the spoken message along with it. This way, visually impaired employees can also be easily notified.