Cordaware bestinformed®
Cordaware bestinformed® is the leading desktop mass notification system used for companywide distribution of urgent information. Messages are instantly distributed according to specified recipient groups. The messages then immediately appear on the recipient’s desktops as a dynamic news-ticker.
What may at first sound quite simple, is in fact a real-time communications platform that evolved over several years. It is used by numerous renowned companies to ensure the highest level of information security. We have listened to our customer’s demands to meet the need of challenging mass notification and individual real-time communication.
📢 Cordaware bestinformed® at a glance
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Employees informed too late?
In the event of IT disruptions and internal incidents, email and intranet often fail to reach everyone in time. This creates confusion, rumors, and loss of productivity. bestinformed® informs large groups of employees in a targeted manner and in real time – via pop-up and ticker, before damage occurs. -
Drastically reduce service desk calls
Proactive pop-up messages and tickers inform affected users immediately. Surges of ticket reports during known major incidents are stopped before the phone rings. -
Mass employee notification in seconds
Important information reaches large groups of employees in a targeted manner and in real time – via pop-up and ticker. This ensures all affected individuals are informed immediately and consistently before rumors arise or productivity drops. -
Immediate alerting in emergencies
Real-time notifications during emergencies and evacuations. Warnings and clear instructions reach all affected individuals without delay. -
Support for NIS2 & DORA
Targeted real-time information distribution helps you reliably meet incident communication obligations under NIS2 and DORA. -
Silent alerting in dangerous situations
Targeted silent alarms and "desktop emergency alerts" reach the right recipients instantly at the touch of a button – e.g. surrounding offices and security services.
Cordaware bestinformed® for your service desk
In the event of IT disruptions, incidents, and scheduled maintenance, relevant information can be distributed in real time and tailored to specific target groups. As a result, bestinformed® reduces inquiry volume at the service desk, shortens response times, and supports efficient incident and escalation communication. In this way, bestinformed complements existing ITSM and service desk processes and contributes to higher service quality and availability of IT services.
Explained in 90 seconds: How bestinformed® relieves your IT service desk.
Business Continuity with Cordaware bestinformed®
Cordaware bestinformed® supports your Business Continuity Management with fast and reliable real-time communication in critical situations. Important warnings, instructions, and status updates can be delivered to employees in a targeted and immediate manner – directly and prominently on screen. This way, response times can be shortened, information gaps avoided, downtime reduced, and operational readiness maintained even during disruptions and crises.
Compliance and regulatory resilience
Cordaware bestinformed® supports companies in implementing communication and resilience requirements in the context of NIS2 and DORA. In the event of a cyber incident, IT disruptions, or other critical events, affected employees and defined recipient groups can quickly and centrally be provided with warnings, situational updates, and actionable instructions in a targeted manner. This way, bestinformed supports structured crisis management processes, shortens response times, and helps maintain organizational operational readiness and digital resilience, even in exceptional situations.
Application examples
Company-wide critical information management
Proactive user communication in the IT Service Desk
Remote control of applications and processes (guardian)
Real-time surveying of customers and employees (TED)
Mass notification in case of alarm and evacuation
Providing information on large public screens
Crisis communication & business continuity
and many more …
The consistent implementation of customer requirements and the continuous improvement of bestinformed® technology make Cordaware bestinformed® a pioneering system in the field of mission-critical real-time communication.
Cordaware bestinformed® is the powerful real-time communication platform for mission-critical information.
Fast, targeted, powerful, scalable!
Whether you want to notify 10 or 1,000,000 users live – bestinformed® flexibly adapts to your requirements thanks to horizontal and vertical scalability.
And the best part: Cordaware bestinformed® Starter App is available for 10 cents per client per month.
Frequently asked questions - Cordaware bestinformed®
Cordaware bestinformed supports companies as a key component in implementing NIS2 and DORA requirements by enabling fast, targeted crisis and incident communication, thereby strengthening responsiveness and regulatory resilience.
In the event of IT outages or major incidents, affected users are proactively informed immediately via pop-up or desktop ticker. As a result, users learn about the disruption before contacting support, which drastically reduces ticket volume.
Traditional channels like email and intranet often reach employees too late or incompletely during disruptions or internal events. Cordaware bestinformed® informs large groups of employees in a targeted manner and in real time via pop-up and ticker – before rumors arise and productivity drops.
In the event of an alarm or evacuation, high-priority alert messages can be dispatched to desktops, smartphones, or via email and SMS.
The software can be seamlessly connected via various interfaces to directory services (e.g., Active Directory), ITSM systems, monitoring tools (e.g., CheckMK), and fire alarm systems.