Frequently asked questions - FAQ

bestinformed® 6

  • How is the update from bestinformed® 5 to bestinformed® 6 realised? Which steps are required?

    Following steps are necessary to perform an update from bestinformed 5 to bestinformed 6:

    1. Installing Cordaware bestinformed® 6.
    2. By using the bestinformed5to6 migration tool, existing data from the bestinformed® 5-database can be migrated.

  • Which operating systems are supported in bestinformed 6?

    Windows, Ubuntu, Mac OS X and CentOS. Additionally, you can install bestinformed® 6 as a Docker Image.

  • Is it possible for existing customers to update to bestinformed 6 for free or do I have to purchase my licences again?

    For customers with an active Support & Software Assurance, an update is free of charge.

  • Can Cordaware bestinformed® 6 be operated in terminalserver environments, like Citrix?

    Yes, bestinformed® can be operated on thinclients and as published application.

  • Are the latest versions of encryption mechanisms supported?

    Yes, bestinformed® 6 has been optimized for latest encryption mechanisms.

  • Is it possible to run an Infoserver of bestinformed 6 in combination with Infoclients of bestinformed 5?

    No, Infoclients of bestinformed 5 can not be used in combination with an Infoserver of bestinformed 6.

  • Is the old license-key compatible with bestinformed 6?

    No, you will receive a new license-key upon request.

  • How do I apply the new licence key of bestinformed 6?

    The new licence key can be applied within the bestinformed® 6 web administration. Navigate to System -> Licence and paste the content of your licence key (bestinformed6.regkey) into the text area and confirm and apply it clicking on „Upload licence“.

  • Which hardware requirements are required for the optimal use of Cordaware bestinformed® 6?

    Required hardware for operating a bestinformed® 6 environment depends on the amount of clients connected to a single server.

    Detailed information regarding the hardware requirements can be found here.

  • Can the bestinformed® 6 Infoserver be virtualized?

    Yes, the Infoserver system of Cordaware bestinformed® 6 can be operated in virtualized environments.

General questions

  • Where can I find the documentation for Cordaware bestinformed®?
    The documentation is available after download and installation of the software. You can access the documentation from the “Help” item in the bestinformed® menu.
  • Is the Cordaware bestinformed® technology comparable to netsend or RSS systems?
    No, bestinformed® is conceptionally and architecturally designed to provide high-priority messages to any number of clients, individually, group-specifically and as fast as possible. These and other requirements for business critical real-time communication can not be met by the technologies mentioned above.
  • Is it necessary to install a software on the client?
    Yes, in order to meet the requirements of highly performant real-time communication, the bestinformed® Infoclient is installed as a service on the client.
  • Which operating systems are currently supported?
    bestinformed® consists of two major components, Infoserver and Infoclient. The Infoserver-system is currently able to run on Windows 7, Windows 8/8.1, Windows 10, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022, Free BSD, Linux (Ubuntu, etc.), Mac OS X and much more. Please note that the Infoserver system can only be run on 64-bit systems!    
  • Is there a possibility to use bestinformed® on Linux machines?
    Currently, we offer an enhanced version of the Javaclient. Contact us for more details.
  • How big is the network-load of the client-server communication?
    The distribution of an Info needs approximately 10 kb (dependant on the content of an info), the network-load generally is considered as harmless.
  • Is there permanent network-traffic between client and server?
    No, because of the push-method, network-traffic is generated only when distributing new messages.
  • Does the client access the internet during the Autoupdate process?
    No, the new version can be provided internally on the Infoserver.
  • Is Cordaware bestinformed® Windows 10 compatible?
    Yes, Cordaware bestinformed® is Windows 10 compatible. However, version 5.3 or higher is needed.
  • Can Cordaware bestinformed® be operated on terminalserver-farms, like e.g. Citrix?
    Yes, bestinformed® can be operated smoothly with thinclients and published application.
  • How many clients can be addressed at reasonable pace?
    By using the Cordaware bestinformed® Grid architecture and a suitable hardware and network setup, any number of clients can be addressed within seconds.
  • What are the benefits of being a Cordaware Support Customer?
    Next to the standard support-services, Cordaware Support customers receive all new full versions of bestinformed® at no extra charge and can ask for customization.
  • Does bestinformed® support multiuser processing?
    Yes, the addiontal feature “Team” allows you to set up and customize an extensive multiuser concept.
  • Is it possible to import already existing groups from directory services like Active Directory?
    Yes, groups from all LDAP-basend directory services can be imported and synchronized.

You can find more questions and tips in our customer forum or contact us directly.